BRAND LIKE THE BIG BOYS

Developing a Strong and
Recognizable Brand on a Budget

Developing a strong and recognizable brand is about putting consistent visual representations and messages in front of your community at every interaction. Finding ways to deliver that consistency can be expensive and feel out of reach when you have your eye on the bottom line. Learn how to keep your brand intact without breaking the budget and how to leverage sponsorships and vendor cost sharing to keep your brand at the forefront without compromising the quality of the member experience.

THE CHEMISTRY OF RETAIL DELIVERY

How a Consistent Member Experience Drives Growth

Chemistry is the ‘bridge science’ meaning it connects all the other natural sciences. Retail delivery is the bridge science for organizational growth. In this session, we will discuss the four essential elements of providing an exceptional member experience, how combining those elements will drive top line growth and how you can put these ideas into action for your organization.

FROM ADVERSITY TO RESILIENCE

How to Turn Setbacks into Opportunities

Adversity comes in all shapes and sizes and today, more than ever, it’s often hidden in plain sight. With the global pandemic changing almost every aspect of our personal and professional lives, everyone is facing adversity in some way. While it’s been mentally and emotionally challenging, good news is on the horizon! From this adversity comes the opportunity to build resilience - in yourself and in your organization. In this session you'll learn how to turn setbacks into opportunities and foster resilience in yourself and at your credit union.