Simon Sinek once famously said, “People don’t buy what you do, they buy WHY you do it.” When you think about your credit union and how to increase member satisfaction, loyalty and engagement, the WHY should be your guiding principle. The what is secondary.

I conceptualize giving grace to others as an act of understanding and support and am frequently willing to do it. However, giving grace to myself feels uncomfortable. Here are three ways I will choose to give myself grace in 2024

As we lace up for the 2023 strategic planning season, here are a few lessons from running to help as you plan:

In December, I had the opportunity to attend a retirement celebration for a credit union CEO who had been an industry champion for over three decades. The greatest takeaway from his speech was that while he was very proud of the accomplishments over his career, what mattered most was the fundamental belief that as credit unions, “We are in the people business.” For him the formula was simple: Be accessible, listen and value what matters.