IN OUR WORDS
I conceptualize giving grace to others as an act of understanding and support and am frequently willing to do it. However, giving grace to myself feels uncomfortable. Here are three ways I will choose to give myself grace in 2024
As we lace up for the 2023 strategic planning season, here are a few lessons from running to help as you plan:
In December, I had the opportunity to attend a retirement celebration for a credit union CEO who had been an industry champion for over three decades. The greatest takeaway from his speech was that while he was very proud of the accomplishments over his career, what mattered most was the fundamental belief that as credit unions, “We are in the people business.” For him the formula was simple: Be accessible, listen and value what matters.
Since the pandemic, customer expectations have increased rapidly and tolerance levels for a poor experience have declined just as quickly. Here are three things to consider when personalizing your member experience.
ON OUR CALENDARS
Join MACUMA on Monday, April 29th, for a day of golfing and a great cause at the Whiskey Creek Golf Club in Ijamsville, MD just outside of Frederick.
Wine Me Up! is a fun way to support grants and programs for credit union professionals and volunteers. The Foundation is seeking donations by May 15th to help meet their goal of 250 bottles for this year’s wine pull raffle at CONNECT24.
We're proud to sponsor a hole at the MDDC Credit Union Association Golf Outing, Monday June 7th at Hobbits Glen Golf Club to help raise money for Johns Hopkins All Children's Hospital and Children's National Hospital in Washington, DC!
Reserve your spot at the 35th annual National Credit Union Foundation Dinner Presenting the Herb Wegner Memorial Awards on March 4th at Marriott Marquis in Washington, DC.
Volunteers are needed for the Cherry Blossom 5K and 10-Mile Cherry Blossom Run, which will be held on Saturday, April 6th and Sunday, April 7th respectively.