Posts by Bryn Conway
Demonstrate Your Difference to Gain & Maintain Trust

Published on CUInsight

In these times of divergent attitudes, discourse and uncertainty, the credit union focus of “people helping people” is even more important. Here are three areas to concentrate on now to gain and maintain trust and build meaningful and long-lasting relationships.

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Bryn Conway
Develop a Strategy for Marketing to Women: Think Beyond Pink

The idea of using the color pink to target-market to women is not new and likely has some merit, but it’s time that credit unions dig deeper than just the surface color. CUs need to look at the full picture of whether they can meet women’s needs and, perhaps more importantly, help women achieve their financial goals and dreams.

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Bryn Conway
Bring Member Preferences Into Focus

Published on CUES CU Management December 1

Though our original vision for 2020 has been greatly altered, we have learned a lot about how our members behave and feel regarding their finances. What is the future of the member experience after the pandemic?

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Bryn Conway
The Member Experience 3Rs - 2020 Edition

As we continue to plod along through 2020 with little assurance that business-as-usual will come back any time soon, what can we do to keep serving our members and focus on the health of our credit unions? It’s times like these that make or break member relationships. How do we earn and maintain our members’ trust?

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Bryn Conway