Bring Member Preferences Into Focus

Published on CUES CU Management December 1

Though our original vision for 2020 has been greatly altered, we have learned a lot about how our members behave and feel regarding their finances. What is the future of the member experience after the pandemic?

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Bryn Conway
The Member Experience 3Rs - 2020 Edition

As we continue to plod along through 2020 with little assurance that business-as-usual will come back any time soon, what can we do to keep serving our members and focus on the health of our credit unions? It’s times like these that make or break member relationships. How do we earn and maintain our members’ trust?

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Bryn Conway