Is a ‘Set it and Forget it’ Mentality Killing your Member Experience?
Published on CUInsight
A friend recently shared that her 13-year-old daughter was trying to activate her debit card and the phone prompt asked her to press “pound.” She had to put the phone down and ask her mother what was “pound?” To her daughter, # is a hashtag, she’d never heard it referred to as a pound sign!
Read More
Get Everyone on the Same Page with Marketing Strategy Session
Published on CUINsight
You’re a marketing executive and it’s the beginning of the year. Your plan is to hit the ground running with your newly approved 2018 budget, mass media schedule, the promotional calendar, your credit union’s events, and the social media content wrapped around your incredible, new marketing plan. 2018 is going to be stellar! All that is left to do is to let the results start rolling in.
Read More
Achieving Wedded Bliss: Making Members Happy After a Merger
Published on CUES CU Management
Mergers are a significant undertaking for most credit unions. If you consider the first year after a merger is like a newly married couple and their families learning to live together, you will be better prepared to ensure that everyone feels comfortable in their new roles.
Read More
Integrated Branding
Published on CUES CU Management
Yogi Berra once said “If you don’t know where you’re going, you might wind up someplace else.” This sentiment works well to explain the tenets of integrated branding. If you don’t manage your brand, the marketplace will manage it for you.
Read More
Key Factors to Consider Before Committing to a Merger (Video)
Published on CUES Management
Bryn shared a few key factors boards should think about before committing to a merger with CUES.
*CUES Membership login required to view video.
Read More
The Power of PR
Published on CUES CU Management
A good PR strategy is the best way to help you raise awareness of your brand, maintain your relevance, establish credibility and save money. These are all an integral part of achieving growth for your CU. So the next time you listen to the ’80s station, think of the strategic shift that MTV imposed on the music industry and let it be a reminder to you of how powerful a shift in strategy from traditional marketing to an integrated PR and marketing strategy can be for your credit union.
Read More
The Chemistry Of Retail Delivery
Published on CUES CU Management
Chemistry earns this title because it connects the other natural sciences, including biology, geology and physics. In the credit union world, it has become clear to me that retail delivery is similar to chemistry, as it combines all the elements of organizational success.
Read More